Knowledge base
Gerald Simpson Alemán
Hi Andrey....I'm trying to test the DVR soft but it just show me as result a list of files. No video show to verify is can recover well the data......my dvr is a ALHUA DHFS 4.1
512byte_developer

In the demo version, result is a list of the date and time a video can be recovered.

We specifically made this restriction. If we recover the video in the demo version, the user, who sets the selected image fragments to the software input, can recover the required video.

You can send me any fragment of the image, I will send you a video.

Video is available only in the full version.

Bogusław
Where can I get more information about this software?
Vadim Tkachuk
Where can I get more information about this software?
Andrey Fedorov
What is the difference between your software and others?
512byte_developer

Own algorithm for recovering fragmented files

Andrey Fedorov
Do you use recursion?
512byte_developer

No, we developed our own algorithm for finding fragments of a file

Vadim Tkachuk
The software crashed and reported an error. What should I do?
512byte_developer

We recommend you to write to the support service:

  • write your email, what’s linked to the license
  • describe the error and send the screenshot to us
  • send “glog.log” file to us (that file is formed each time when the program is launched)
  • probably it will be needed to send the image file where was the error

 

Andrey Fedorov
Disk of DVR was formatted in the file system of NTFS and installed on Windows 10. Is it possible to recover the video with Infinity (IVR) Recovery?
512byte_developer

The software will find the video files in hard disk that were not replaced with new information.

Vadim Tkachuk
The software crashed and reported an error. What should I do?
512byte_developer

We recommend you to write to the support service:

  • write your email, what’s linked to the license
  • describe the error and send the screenshot to us
  • send “glog.log” file to us (that file is formed each time when the program is launched)
  • probably it will be needed to send the image file where was the error

 

Andrey Fedorov
Disk of DVR was formatted in the file system of NTFS and installed on Windows 10. Is it possible to recover the video with HikV Recovery?
512byte_developer

The software will find the video files in hard disk that were not replaced with new information.

Vadim Tkachuk
The software crashed and reported an error. What should I do?
512byte_developer

We recommend you to write to the support service:

  • write your email, what’s linked to the license
  • describe the error and send the screenshot to us
  • send “glog.log” file to us (that file is formed each time when the program is launched)
  • probably it will be needed to send the image file where was the error

 

Bogusław
I tried to compare with RStudio, MultiExtractor and it gives similar results.
512byte_developer

Compare with the mode to search for known types of files.

Vadim Tkachuk
The software crashed and reported an error. What should I do?
512byte_developer

We recommend you to write to the support service:

  • write your email, what’s linked to the license
  • describe the error and send the screenshot to us
  • send “glog.log” file to us (that file is formed each time when the program is launched)
  • probably it will be needed to send the image file where was the error

 

Vadim Tkachuk
The software crashed and reported an error. What should I do?
512byte_developer

We recommend you to write to the support service:

  • write your email, what’s linked to the license
  • describe the error and send the screenshot to us
  • send “glog.log” file to us (that file is formed each time when the program is launched)
  • probably it will be needed to send the image file where was the error
Andrey Fedorov
Disk of DVR was formatted in the file system of NTFS and installed on Windows 10. Is it possible to recover the video with DHFS Recovery?
512byte_developer

The software will find the video files in hard disk that were not replaced with new information.

Andrew Speedy
I need to recover files of a type that isn’t supported by the software. Tell how to add new type of a file to the software, please.
512byte_developer

We consider the adding of new types of a file on request.

Vadim Tkachuk
All contacts are deleted from a device accidentally. The tables of contacts2.db file are empty. What should I do?
512byte_developer

Open Image file of internal flesh memory of device where contacts2.db file was placed first. Then open the folder with extracted contacts2.db file. The found sqlite records will be displayed in the software: “Contacts” partition contain the records of raw_contacts table that are linked by key with the phone number of phone_lookup table.

Vadim Tkachuk
I need to recover sqlite records from a deleted app. Is there any sense to use the software?
512byte_developer

Yes, it is.

Vadim Tkachuk
I need to recover sqlite records from a custom program but there are just some icons of common data in the interface of program (such as contacts, calls, SMS Messages, etc). Is there any sense to use your software?
512byte_developer

Yes, it is.
The records can be placed in partition “Other Tables”.

Vadim Tkachuk
What versions of Android OS are supported?
512byte_developer

The software isn’t linked to versions of Android or to any file system for mobile devices or PC. The software recovers sqlite-records from a file system (the structure of sqlite data base is no less 3.0.0 version)

Andrew Speedy
Digital storage is nonfaulty but file system is corrupted and as a result logical disks aren’t available. Will the software recover the files?
512byte_developer

Yes, it will. The software doesn’t need to use the driver of file system, it uses only digital storage.

Vadim Tkachuk
In the screen of “New Task” I chose all options and launched the process of recovery (“Run” bottom). The software had been launching for a long time. What should I do?
512byte_developer

Chosen options:

  • check if record is deleted for all files
  • show records with one column
  • save rest data to the file 'rest.bin'
  • calculate md5 for image file

The software needs some time to get launched. We recommend to set the parameters on demand.

Vadim Tkachuk
The software crashed and reported an error. What should I do?
512byte_developer

We recommend you to write to the support service:

  • write your email, what’s linked to the license
  • describe the error and send the screenshot to us
  • send “glog.log” file to us (that file is formed each time when the program is launched)
  • probably it will be needed to send the image file where was the error