User
Could you explain to me the meaning of "combine results"?
512byte_developer
The software tries additional concatenation of video files in order to obtain larger files and more convenient viewing. Try both, without this option and using it. In some cases, this option gives a better result.
User
Thanks for the demo version.
What more features does the full version have?
512byte_developer
The full version recovers all possible files. See Log file.
User
I am trying it on a 1TB HDD from a DHFS DVR. I see Log.txt is populating with a lot of videos, but in the cameras folder (01,02,03,04) I don't see any file.
When scan will be finished, will I find some videos to preview to be sure that they are working videos?
512byte_developer
There should be a little video for the example. There may be no video stream in the selected sample locations.
User
I can download the file you send, win defender block it, claiming it has the wacatac trojan on it.
512byte_developer
The software uses direct access to drives. Windows is blocking software. You can add software to the antivirus exclusion.
User
Can this recovery tool list what files are in the DHFS disk - with date&time information, and enable user to choose which one to remove - from the disk itself instead of recover to a third HD, so that only leave the files with date time stamp in concern on the DHFS disk?
512byte_developer
Our software recovers data, HDD does not change. We do not delete data.
User
Can you connect and investigate my case?
512byte_developer
Yes. I am using Anydesk or TeamViewer.
User
Do you have Skype?
512byte_developer
Yes. I have Skype, Whatsapp, Viber, Telegram. I can exchange messages with you in a way convenient for you. I will send my contact details to your email.
Gerald Simpson Alemán
Hi Andrey....I'm trying to test the DVR soft but it just show me as result a list of files. No video show to verify is can recover well the data......my dvr is a ALHUA DHFS 4.1
512byte_developer
In the demo version, result is a list of the date and time a video can be recovered.
We specifically made this restriction. If we recover the video in the demo version, the user, who sets the selected image fragments to the software input, can recover the required video.
You can send me any fragment of the image, I will send you a video.
Video is available only in the full version.
Vadim Tkachuk
The software crashed and reported an error. What should I do?
512byte_developer
We recommend you to write to the support service:
- write your email, what’s linked to the license
- describe the error and send the screenshot to us
- send “glog.log” file to us (that file is formed each time when the program is launched)
- probably it will be needed to send the image file where was the error
Andrey Fedorov
Disk of DVR was formatted in the file system of NTFS and installed on Windows 10. Is it possible to recover the video with DHFS Recovery?
512byte_developer
The software will find the video files in hard disk that were not replaced with new information.